Refund policy
Return & Refund Policy
At Neveluxe, your satisfaction is our priority. We want you to love your fragrance, but we understand that sometimes a scent might not be the perfect match. Here's our return policy.
Return Period You have 14 days from the date of delivery to return your order for a refund or exchange.
Return Conditions To be eligible for a return, items must meet the following conditions:
- Products must be unopened and unused
- Original packaging must be intact and undamaged
- All seals and protective wrapping must be unbroken
- Proof of purchase (order number or receipt) must be provided
Please note: Due to hygiene reasons and EU regulations, we cannot accept returns of opened perfume bottles.
How to Return
- Contact our customer service team with your order number
- We'll provide you with return instructions and address
- Pack the item securely in its original packaging
- Ship the item back to us (return shipping costs are the customer's responsibility)
Refunds Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Exchanges If you'd like to exchange your fragrance for a different scent, please contact us. We'll be happy to help you find your perfect match!
Damaged or Defective Items If you receive a damaged or defective product, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.
Questions? If you have any questions about returns or refunds, please don't hesitate to contact our customer service team. We're here to help!
